We understand that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.
This policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you.
When we refer to "Cloud Talent 360," "we," or "us" in this policy, we mean Cloud Talent 360, which controls the information collected when you use the services. Cloud Talent 360 offers career management programs and coaching. We also offer related services, like support. We refer to all of these products, together with our other services as "services" in this policy.
Some data will be collected automatically by our site, other data will only be collected if you voluntarily submit it and consent to us for example, when signing up for an account. We collect information about you when you provide it to us and when you use our services, as further described below.
Information that you provide directly to us
When you visit or use some parts of our website and/or services, we might ask you to provide personal data to us. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our website or services.
Information that we collect automatically
We collect some information about you automatically when you visit our website or use our services, like your IP address and device type. We also collect information when you navigate through our website and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our website and services so that we can continue to provide the best experience possible (e.g., by personalizing the content you see).
Some of this information is collected using cookies and similar tracking technologies.
Account and Profile Information: We collect information about you when you register for an account, create or modify your profile, set preferences, sign-up for or make purchases through the services. For example, you provide your contact information and, in some cases, billing information when you register for the services. You also have the option of adding a profile photo and other details to your profile information to be displayed in our services. Account and profile information collected includes:
Content you provide through our products: The services include the Cloud Talent 360 products you use, where we collect and store content that you post, send, receive and share. This content includes any information about you that you may choose to include. Examples of content we collect and store include: course progress and assessment results.
Content you provide through website: You provide content to us when you provide feedback on our products, provide feedback or ask questions via emails and in the calls, post comments on pages, or when you participate in any interactive features, surveys, contests, promotions, activities or events.
Information you provide through our support channels: The services also include customer support, where you may choose to submit information regarding a problem you are experiencing with a service. When you engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots, or information that would be helpful in resolving the issue.
Payment Information: We collect certain payment and billing information when you register for certain paid services such as payment card details, which we collect via secure payment processing services.
We collect information about you when you use our services, including browsing our websites and taking certain actions within the services.
Your use of the services: We keep track of certain information about you when you visit and interact with any of our services.
Device and connection information: We collect information about your computer, phone, tablet, or other devices you use to access the services. This device information includes your connection type and settings when you access or use our services. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, and device identifiers. We use your IP address and/or country preference in order to approximate your location to provide you with a better service experience. How much of this information we collect depends on the type and settings of the device you use to access the services.
We use your data to provide you with any products and services you have requested and to manage our relationship with you. This includes:
Communications may include:
Further information on the ways we use the information we collect:
To support you: This may include assisting with the resolution of technical support issues or other issues relating to the websites or services, whether by email, in-app support or otherwise. We use your information to resolve technical issues you encounter, to respond to your requests for assistance and to repair and improve the services.
To enhance our websites and services and develop new ones: For example, by tracking and monitoring your use of websites and services so we can keep improving, or by carrying out technical analysis of our websites and services so that we can optimise your user experience and provide you with more efficient tools.
To protect: So that we can detect and prevent any fraudulent or malicious activity, and make sure that everyone is using our websites and services fairly and in accordance with our terms of services.
To market to you: In addition to sending you marketing communications, we may also use your personal data to display targeted advertising to you online – through our own websites and services or through third party websites and their platforms.
To analyse, aggregate and report: We may use the personal data we collect about you and other users of our websites and services (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports.
To provide the services and personalize your experience: We use information about you to provide the services to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate and maintain the services.
For example, we use the name and picture you provide in your account to identify you to other service users.
To communicate with you about the services: We use your contact information to send transactional communications via email and within the services, including confirming your purchases, responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages.
Depending on your settings, we send you email notifications when you or others interact on the services. We also send you communications as you onboard to a particular service to help you become more proficient or provide additional information about that service.
To market, promote, and drive engagement with the services: We use your contact information and information about how you use the services to send promotional communications that may be of specific interest to you, including by email. These communications are aimed at driving engagement and maximizing what you get out of the services, including information about new features, survey requests, newsletters, and events we think may be of interest to you. We also communicate with you about new product offers, promotions and contests.
For safety and security: We use information about you and your service usage to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of service policies.
To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
With your consent: We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the services, with your permission.
Legal bases for processing (for EEA users): If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the services you use and how you use them. This means we collect and use your information only where:
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place.
Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:
Some or all of your data may be stored or transferred outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to us. If we do store or transfer data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under the GDPR. Such steps may include, but not be limited to, the use of legally binding contractual terms between us and any third parties.
We use data hosting service providers in the United States to host the information we collect.
Data security is of great importance to us, and to protect your data. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our site.
Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to US data via the internet.
Account information: We retain your account information until you delete your account. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes.
Information you share on the services: If your account is deactivated or disabled, some of your information and the content you have provided will remain. For example, we continue to display comments and content you provided.
Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences unless you specifically ask us to delete such information. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
We share information we collect about you in the ways discussed below.
Site Pages, Blog Posts: Our website offers publicly accessible pages, blog posts. You should be aware that any information you provide in these websites - including profile information associated with the account you use to post the information - may be read, collected, and used by any member of the public who accesses websites. Your posts and certain profile information may remain even after you terminate your account. We urge you to consider the sensitivity of any information you input into these services. To request removal of your information from publicly accessible websites operated by us, please contact us as provided below. In some cases, we may not be able to remove your information, in which case we will let you know if we are unable to and why.
We share information with third parties that help us operate, provide, improve, integrate, customize, support and market our services.
You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations. We will respond to requests about this within a reasonable timeframe.
Under the GDPR, you have:
Our Service is not intended for children under the age of 13 (16 in the EU), and therefore, we do not knowingly acquire or receive Personal Data from children under the age of 13 (16 in the EU). If we later learn that any user of our Service is under the age of 13 (16 in the EU), we will take appropriate steps to remove that user’s information from our account database and will restrict that individual from future access to the Service.